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HCA works in industries that demand repeatable and highly reliable business processes. We work with clients to align workforce development, technology, and business processes with competitive strategies. All engagements target practical and implemented solutions that can be measured and monetized. Our work commonly targets 3 outcomes: the Employee Experience, Business Results, and the Customer Experience.

Be My Neighbor

Just wrapping up a multi-year improvement program with 10 of the region’s leading community banks. Great people. Great results. Great lessons learned. Our community banks play an important role in keeping the regional economy strong and safeguarding the wealth of our citizens.

#changemanagement #employeeengagement #customerengagement #bankculture

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Making sense of the BIG 7 and the rise of the Chief Customer Experience Officer. More and more, our clients are seeking insight into the way they manage cost and delivery of service in 7 key areas of

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